IP address not auto inserted in Openvz server

[webserver.my]

Hi Support,

My WHMCS server is working fine with our first Proxmox VE server to create kvm and openvz server. Then, I recently setup another new Proxmox server connected to same WHMCS server. During the Openvz server auto setup, the new openvz VPS can create successfully, the ip address was successfully assign from ip pool, but when the ip address could not be auto inserted into server.

I already submit the ticket to support last few days ago.. the reply is not helpful at all.

Yin

Proxmox2.png (28.71 KiB) Viewed 1505 times

proxmox1.png (41.29 KiB) Viewed 1505 times

[Joanna]

Hello,

I have been searching for your ticket but to no avail. Could you be so kind and provide its number, so I could expedite the work on resolving the issue?

[webserver.my]

Hi Joanna,

My ticket number is 902505, please help to expedite the work on resolving the issue. Thanks.

[Joanna]

Hello,

I have tracked down your ticket and talked to our Support Team already. The best and fastest way to help you is to find the cause of your problem directly in your environment. Please, provide your WHMCS admin area and FTP details using our secure message box in the ticket, so we could proceed.

[webserver.my]

Hi Joanna,

Thanks. I already provide the WHMCS admin area and FTP details to your support, hopefully they will revert to us once they have any finding.

[webserver.my]

Hi Joanna,

I really upset with your support reply!! Their reply is not helpful at all!! They only simply mention there was missing details under setup -> server, and no more further elaboration. We really need more helpful information to check for this problem. I suspect they even not login and check the issue.

[Joanna]

Hello,

Please accept our apologies if the response was not fully sufficient. I spoke with the developer and he already resolved the issue directly in your environment. Everything should work smoothly from now on.

[webserver.my]

Hi Joanna,

Unfortunately, the problem still not resolved, your team even not check the problem properly. Please advise your tech team to recheck the problem again!!!

[Joanna]

I can assure you that we make every effort to find the cause of your problem. By checking your environment once again, we made sure that the configuration of the module is correct. Therefore, the issue is not the fault of the product itself, it is most probably related to Proxmox. In such circumstances, the only thing we can suggest is contacting Proxmox directly.

If we can be of any more assistance, please let us know.

[webserver.my]

But we found they use the wrong product to perform checking and testing, they suppose test with openz ssd product, but they submit the kvm order for testing.